Customer conversations, handled by AI and people together

AvroChat combines a website chat widget, an AI support agent and a shared team inbox in one workspace. Visitors ask a question on your site, the AI answers using knowledge taken from your own content, and a teammate steps in whenever a human is the better answer.

It is built for small and mid-sized teams who carry real support volume: online stores, SaaS products, agencies, professional services, education providers and travel or booking businesses. Every record in the platform belongs to a workspace, so agencies and multi-site owners can keep customers cleanly separated.

• Answer pre-sales questions before a visitor leaves the page.
• Resolve repeat questions automatically with grounded AI replies.
• Route anything sensitive or complex to the right teammate.
• Keep a single, searchable history of every customer conversation.

Support tooling tends to force a choice: cheap chat widgets with no automation, or enterprise suites that take a quarter to roll out and price small teams out. Teams end up with conversations spread across a widget, a shared mailbox and a messaging app, and nobody is sure who replied last.

AvroChat exists to remove that fragmentation. One inbox, one AI agent trained on your own material, one clear assignment model, and pricing that works before you have a support department.

• No duplicated replies: assignment and status are explicit, not implied.
• No unanswered night-time chats: AI covers the hours your team does not.
• No lost context: notes, events and transcripts stay with the conversation.
• No lock-in ceremony: install the widget or the plugin and start the same day.

The AI agent answers from a knowledge base you control. It indexes your website content and the documents you add, retrieves the passages that actually match the question, and answers only from that material. When it has no grounded answer, it says so instead of inventing one.

Visitors can rate an answer as helpful or not, and can ask for a person at any time. When a handoff starts, the AI pauses, your team is notified, and the visitor sees an honest waiting state. If nobody accepts in time, the visitor is offered a contact form so the request still reaches you.

• Grounded answers with retrieval from your own content, not open-ended guessing.
• One-click escalation from AI to a human, mid-conversation.
• Agents see the full AI transcript before they reply.
• AI stays paused for the rest of a human-owned conversation.

A workspace is your team's shared space. Invite teammates by email, give each person a role, and every action stays scoped to that workspace and recorded in the audit log.

• Owner — full control, including billing and workspace deletion.
• Admin — team, websites, widget and AI configuration.
• Manager — day-to-day oversight, assignment and reporting.
• Agent — handles conversations and internal notes.
• Viewer — read-only access for stakeholders and training.

Invitations are single-use and expire, so a forwarded email cannot become an unexpected account.

The inbox is a three-column workspace: conversations on the left, the thread in the middle, and customer context on the right. Messages arrive in realtime, and typing and presence indicators show what is happening right now.

• Statuses — open, pending and closed, changed explicitly by an agent.
• Filters — all, open, pending, unassigned or assigned to you.
• Assignment — one clear owner per conversation, changeable at any time.
• Internal notes — visible to teammates only, never to the visitor.
• Tags and conversation events for structure and traceability.

The official AvroChat plugin connects a WordPress site to your workspace without touching theme files. You approve the connection from inside AvroChat, the plugin stores its own credentials, and the widget is injected on the front end automatically.

• One-click connection with an approval step inside your workspace.
• Website ownership verification by DNS TXT record or a meta tag.
• Automatic widget installation — no code snippet to paste.
• Disconnect from either side at any time, cleanly.

Native mobile apps are not released yet. Today the agent workspace is a responsive web app that works on a phone browser, including the inbox and the conversation view.

Planned native apps for iOS and Android will add push notifications, a mobile-first inbox and quick replies while you are away from a desk. We publish status, not dates.

Every workspace records the operational data behind its conversations: volume, response activity, AI usage against your plan, handoff requests and email notification delivery. That gives you a factual view of how support is performing rather than a guess.

Deeper reporting — customer satisfaction scoring, response-time trends and AI answer quality — is in development and listed on the roadmap.

Data is isolated per workspace and enforced in the database, not just in the interface. Traffic is encrypted in transit, data is encrypted at rest by our infrastructure provider, and privileged administrative access requires multi-factor authentication.

The security page explains the architecture in detail, including workspace isolation, role permissions, conversation privacy and how to report a vulnerability.

AvroChat is built to be a global product: locale-aware formatting, right-to-left layout support and a translation architecture that is already in place while the public interface ships in English first.

Next on the roadmap are native mobile apps, multiple AI agents, automatic language detection, automation and routing, ticketing, a hosted knowledge base and integrations with the commerce and workflow tools teams already use.