Contact
Talk to the AvroChat team
Support questions, billing, security reports or a partnership idea — pick the route that fits and we will come back to you with a real answer, not a ticket number.
Message us
Tell us who you are and what you need. Adding your website URL and workspace name helps us answer on the first reply.
Support email
Email support@avrochat.com for anything: setup help, billing, a bug report, a data protection request, or a security disclosure (add “Security” to the subject).
Existing customers can also reach us from inside the product, which gives us your workspace context automatically.
Business contact
For partnerships, reseller enquiries, invoicing details or procurement paperwork, use the same address with “Business” in the subject line and we will route it to the right person.
- Registered company name and address — to be published here once our entity details are finalised.
- VAT or tax identifiers — provided on request for invoicing.
- Data processing agreement — available on request for customers who need one.
Response times
- General and support enquiries — within one business day.
- Billing and account issues — within one business day.
- Security reports — acknowledged within two business days.
- Data protection requests — completed within one month, as required by law.
We work across time zones, so a message sent overnight is usually waiting for the next person on shift.
FAQ
Pricing, trial, AI behaviour and installation questions are answered on the homepage FAQ.
Documentation
Setup guides, the WordPress plugin walkthrough and product reference live in our documentation and Help Center hub.