Terms of Service

You must be able to enter a binding contract to open an account, and you must provide accurate details. You are responsible for activity in your workspace, including actions taken by teammates you invite.

• Keep your sign-in credentials confidential and tell us if you suspect misuse.
• One workspace represents one business or brand; agencies may create separate workspaces per client.
• Owners control billing, roles and workspace deletion.
• We may suspend an account that puts the service, other customers or end users at risk.

AvroChat is sold as a monthly subscription per seat. Each plan includes defined limits, such as the number of websites, teammates and AI units available in a billing period. Limits are enforced by the service, not only described in marketing copy.

Upgrading takes effect immediately. Downgrading takes effect at the end of the current billing period, and your workspace must fit within the lower plan's limits.

Subscriptions are charged in advance through our payment provider. Prices are shown in your billing currency and exclude any taxes that apply in your country unless stated otherwise; applicable taxes are added at checkout.

• Payment is taken automatically each period until you cancel.
• If a payment fails we retry and notify the workspace owner.
• During a short grace period your workspace stays usable while you fix the payment method.
• If payment is still not received after the grace period, paid features are restricted.

New workspaces receive a time-limited trial of AI features so you can evaluate them before paying. No card is required to start, and the trial ends automatically.

When the trial ends, AI answering stops unless you are on a plan that includes AI. Live chat and the shared inbox continue to work — losing the trial never breaks human support on your website.

You can cancel at any time from the billing section of your workspace. Cancellation stops future charges and your subscription remains active until the end of the period you have already paid for.

We do not provide pro-rata refunds for partial periods unless required by law or agreed in writing. If we materially reduce the service you paid for, contact us and we will make it right.

• Do not use AvroChat for unlawful, deceptive or abusive activity.
• Do not send unsolicited bulk messages or harvest contact details.
• Do not attempt to access another workspace's data or bypass access controls.
• Do not probe, load-test or reverse-engineer the service without written permission.
• Do not upload malware, or content you have no right to use.
• Do not use the AI agent to impersonate a regulated professional or to give advice you are not licensed to give.

We may remove content or suspend access where these rules are breached, and we will explain why whenever we can.

The service is provided as-is. We work hard on availability but do not promise uninterrupted operation, and we do not guarantee that AI answers will be accurate or suitable for a given purpose — you remain responsible for what your business tells customers.

To the extent permitted by law, our total liability for any claim is limited to the fees you paid in the twelve months before the claim, and we are not liable for indirect or consequential loss such as lost profits or lost data where we have taken reasonable care.

You keep ownership of your content: conversations, knowledge sources, branding and everything you upload. You grant us the limited licence needed to host, process and display that content in order to run the service for you.

We keep ownership of AvroChat: the platform, its software, design, documentation and the AvroChat name and logo. Feedback you send us may be used to improve the product without obligation.

We may update these terms as the product develops. Material changes are announced to workspace owners by email before they take effect, and continuing to use the service after that date means you accept the update.

Questions about these terms: support@avrochat.com.